The SL2100 communication system is NEC's latest product. 

This phone system offers many useful attributes and most of the technology is built-in, reducing the need for additional hardware, licenses and maintenance, so it's also a cost-effective choice! The intuitive features of the SL2100 make the system highly intuitive, so no extensive training is required before your team is up and running. 

Technology is best when it brings people together

This phone system improves your team's performance and creates a positive customer experience that will encourage customer loyalty. 

How can the SL2100 achieve all of these goals for your business? Let's take a look at some of these features: InMail provides an efficient way to monitor your inbox from anywhere with message notifications that can be sent to your landline, home office, or cell phone with the ability to include audio attachments. 

Choose from several personalized recorded greetings to indicate your availability at certain times of the day. 

The call recording feature allows you to record important chats. Recordings can be emailed to colleagues and archived for quick reference later.The smartphone SIP app works as a standard SIP station on iPhones and Android smartphones. 

From your smartphone, it lets you: Answer incoming calls on your desk phone Make calls using your desk phone system.

 Your office caller ID is displayed, not your personal mobile number Use a Wi-Fi hotspot in your office, home, or even a public hotspot, without using minutes cell phone system Hold and redirect calls to other extensions on the office phone system extension Access your office answering machine Automatic Call Distribution (ACD) efficiently routes callers based on pre-determined criteria ACD works good for customers who require assistance from a specific type of individual or department at the earliest opportunity.

When all agents are busy assisting callers, the outside party may hear periodic announcements waiting for an agent to become available.

Callers can also be transferred to another destination so external callers are not left on hold for an extended period, Contact Center software allows up to two supervisors to monitor the system for real-time ACD activity, such as agent status and ACD queue status, from their PCs. 

They can also run reports on ACD/contact center activity, such as agent call summary, abandoned calls, etc.